Privacy Policy

At VanCity Labs, we are committed to protecting your privacy and personal information. This Privacy Policy explains what data we collect, how we use it, and how we keep it secure. We understand the sensitive nature of our industry and take extra care to ensure your information remains confidential.

Last updated: March 27, 2026

Information We Collect

We collect only the information necessary to process your orders and provide our services:

  • Personal information: Name, email address, phone number, and shipping address provided during account creation or checkout
  • Order information: Order history, product selections, and transaction details
  • Account data: Lab Points balance, tier status, referral codes, and store credit balance
  • Usage data: Browser type, pages visited, and general browsing patterns collected automatically for site improvement

How We Use Your Information

Your personal information is used exclusively to:

  • Process and fulfill your orders
  • Send order confirmations, shipping updates, and tracking information
  • Manage your account, Lab Points, and store credits
  • Respond to your inquiries and customer support requests
  • Send promotional emails and newsletters (only with your consent)
  • Improve our website, products, and services

Third-Party Data Sharing

We do not sell, trade, or rent your personal information to third parties. Your data is never shared for marketing purposes. We only share information with service providers necessary to fulfill your order:

  • Canada Post: Shipping address and contact information for delivery
  • Payment processors: Transaction data required to process your payment (we do not store credit card numbers)

We may also disclose your information if required by law or to protect the rights, property, or safety of VanCity Labs, our customers, or others.

Cookies & Local Storage

Our website uses cookies and local storage to provide essential functionality:

  • Shopping cart: Your cart contents are stored locally so they persist between visits
  • Session management: Cookies are used to maintain your logged-in session
  • Referral tracking: Referral codes are stored in cookies with a 30-day expiry

We do not use third-party tracking cookies or advertising pixels. No analytics data is shared with advertising networks.

Data Security

We implement industry-standard security measures to protect your personal information:

  • SSL/TLS encryption on all pages and data transmissions
  • Secure, encrypted storage for all personal data
  • Payment card data processed by PCI-compliant payment processors (never stored on our servers)
  • Regular security audits and software updates

Your Rights

You have the right to access, correct, or delete your personal information at any time. You may also:

  • Request a copy of all personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your account and associated data
  • Unsubscribe from marketing communications at any time

To exercise any of these rights, contact us at [email protected]. We will respond to all requests within 30 days.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Order history is retained for accounting and legal purposes. If you request account deletion, we will remove your personal data within 30 days, except where retention is required by law.

Children's Privacy

Our website and services are intended for adults aged 19 and older. We do not knowingly collect personal information from anyone under the age of 19. If we learn that we have collected information from a minor, we will delete that data immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

Contact Us

For privacy-related inquiries or to exercise your data rights, please contact us at [email protected] or visit our Contact page.